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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
When am I getting my phone???????
GoldenBoy
Member

I ordered an iPhone 6 Plus 128 GB in space gray within 10 minutes of the pre-sale.  A couple hours later, I received an email confirmation that said deliver by 9/19.  When I check my order status though, it says EXPECTED SHIP DATE: NOT AVAILABLE AT THIS TIME.  The whole point of ordering as soon as the pre-sale started was so I could get my phone on time.  But now I have no idea when I'm getting it, and nobody can seem to help me find out.  It's very frustrating.

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Re: When am I getting my phone???????
vzw_customer_support
Customer Support

I know you're super exited about about your new phone, GoldenBoy. As your order moves through the process, you can check the status at http://bit.ly/RjmCUB. You may not be able to see a change from Processing until it officially ships, then you'll see the tracking number. If you've received a confirmation email that your order was submitted, any additional information throughout the fulfillment process will be sent to that same email address. Have a great day.

ChaunceyM_VZW

Follow us on twitter @VZWSupport

View solution in original post

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Re: When am I getting my phone???????
vzw_customer_support
Customer Support

I know you're super exited about about your new phone, GoldenBoy. As your order moves through the process, you can check the status at http://bit.ly/RjmCUB. You may not be able to see a change from Processing until it officially ships, then you'll see the tracking number. If you've received a confirmation email that your order was submitted, any additional information throughout the fulfillment process will be sent to that same email address. Have a great day.

ChaunceyM_VZW

Follow us on twitter @VZWSupport

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Re: When am I getting my phone???????
Nappa231
Member

The check order status link is not working. I have been trying since friday to get a status update. It says :

We are experiencing system issues, please try again later.

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Re: When am I getting my phone???????
bluemanrising
Novice

just tried the link, i believe it should be up and running again.  As you know, verizon is slammed with orders, but there is no excuse from them.  This is a product launch of the most popular cellphone in the world.  Now i know i cannot predict the future on orders and how the system works, but if i was a Verizon CEO/VP right now, i would be screaming as to why one of the largest cell phone carriers in the US is making this so difficult.  I dont expect my phone on the release date, which makes me kind of upset.  Also the fact you cannot cancel a pre-order to try your luck in the store is really garbage.  I honestly believe they dont want to "lose your business" so they keep you all wrapped up in the pre-order.  I guess this is the time you cross your fingers and see if they can deliver.

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Re: When am I getting my phone???????
Suezyg23451
Novice

bluemanrising,

Which link did you try that worked for you:  The one in your My Verizon page or the Order Status page that came with the confirmation email?

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Re: When am I getting my phone???????
bluemanrising
Novice

The one the rep posted and the one on the email confirmation and the one on the page.  I have never had it display that the page was down... just my order is still in limbo.

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Re: When am I getting my phone???????
scotty5626
Member

It seems like trolling Verizon when you purposely keep posting essentially a broken link.