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Where is the 1Gb data for each new iPhone6 added in September?

We bought 2 new iPhone6's an activated them on 9/27; signed up for the 500Mb "More Everything Plan" because of the 1Gb promotional data per iPhone6.  The promotion we were sold was to be 1Gb per iPhone6/month for 24 months.  Checked usage on Oct. 9th because of data limit text messages, and have not been able to resolve the issue with Customer Service (#611).  We have been told it was a computer error and should have been added, then was told the promo was only valid with the 1Gb MEP.  Tonight, I was told  to upgrade to 1Gb plan for an additional $20/month to get the bonus.  At this point I do not trust anyone to give me a straight answer.  We do not appreciate the bait and switch on the plans to get the bonus. Any help would be greatly appreciated.

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