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Why am I getting the following message:"We are sorry, we are unable to authenticate your phone"
DENNIJT
Member

I get this message randomly and I must turn off the phone (restart) to solve the issue.

Regard, Joel

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Re: Why am I getting the following message:"We are sorry, we are unable to authenticate your phone"
Acrillix
Sr. Member

It's just one of those things that happens. Turn phone off and back on, make sure you have good service connection when restarting.

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Re: Why am I getting the following message:"We are sorry, we are unable to authenticate your phone"
vzw_customer_support
Customer Support

We want your phone to work flawlessly. When did this issue start? Have there been any changes made to your account recently?


RobertH_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Why am I getting the following message:"We are sorry, we are unable to authenticate your phone"
HSAN10
Member

I'm  having the same issue with an iPhone 7  received today , I'll be taking it back in the morning , I'll keep my 6 s ,can't believe I'm stranded with no phone LOL

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Re: Why am I getting the following message:"We are sorry, we are unable to authenticate your phone"
vzw_customer_support
Customer Support

HSAN10,


Our goal is always to keep you connected wherever you are. I'm terribly sorry to hear that your phone isn't working for you. Where do you see this message? What happens when you try to use the phone?


AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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