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Why am I not getting any voicemail's when someone leaves me one?

I have a iPhone 6s plus and I haven't been receiving any voicemail from missed calls.  I even tried calling myself from a different phone to leave a voicemail, it didn't even play my recorded greeting i set up and went straight to the beep.  I left a voicemail, from the other phone, and it did not appear on my phone.  I tried restarting the iphone, i tried a network reset, and i reset my voicemail password, to no avail.  It seems to have started from the last iSO update.  Please any insight on this is greatly appreciated.   

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Re: Why am I not getting any voicemail's when someone leaves me one?
Customer Support

We always want you to get all your voicemails, VinieCin. We are here to help. We have sent you a Private Message, since we need details from you regarding your line. Please respond to that message going forward only.



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