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Why am I not hearing the correct notification sound?
BwanaJim
Member

Using IOS 9.3.1

Messages + does not use my chosen iPhone sound for incoming text messages.  It does sound a tone but not the one I have selected.

Is this true for everyone?  Is there a fix?  If not, will there be soon?

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Correct Answers
Re: Messages +
vzw_customer_support
Customer Support

BwanaJim,


Thanks for keeping us updated. To be sure, are you also changing the settings via the Message+ applications? See how here http://www.verizonwireless.com/support/knowledge-base-51247/.


AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Messages +
vzw_customer_support
Customer Support

Thanks for reaching out. We want you to love the message + options. Does it give you a different tone when the screen is awake. Do you get a different tone when you get an iMessage?

JosephL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Messages +
BwanaJim
Member

It gives me the same sound constantly. Never my chosen sound however. Works okay with the iPhone Messages app but I like your better.

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Re: Messages +
vzw_customer_support
Customer Support

BwanaJim,


Thanks for keeping us updated. To be sure, are you also changing the settings via the Message+ applications? See how here http://www.verizonwireless.com/support/knowledge-base-51247/.


AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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