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Why am I not receiving emergency alerts?
frs2016
Member

My friend gets weather alerts on her phone, but I do not get them on mine. I have an iPhone 6 Plus. Anyway, I am aware that I have never received an alert - ever. My settings are correct, but still nothing has ever come through. I find that odd and I do wish to get them. Any ideas?

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Re: Why am I not receiving emergency alerts?
vzw_customer_support
Customer Support

It's important your phone is able to receive wireless alerts, frs2016. Alerts are sent if your phone is in an affected area. Please ensure you have these settings enabled. http://spr.ly/6586BfECj


AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why am I not receiving emergency alerts?
frs2016
Member

Thanks for your reply, but if you read my initial post, my settings are correct - and I have never once received an emergency alert. Or at least not one that I can remember - and my friend/neighbor does mention hers periodically.

So once again - any ideas?

Thanks.

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Re: Why am I not receiving emergency alerts?
vzw_customer_support
Customer Support


Thanks for confirming this, frs2016, in addition to those settings we want to make sure the towers are seeing your device. How often is the device powered off? Is wi-fi calling being used?
http://www.verizonwireless.com/support/wireless-emergency-alerts-faqs/

DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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