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Why can't a get a straight answer?
phdesigns
Member

We moved 2 smartphone lines from AT&T to Verizon on January 1 and were promised $150 for each line ($300). It's now May 14 and still no credit. The customer rep tells us it was only a promotion for Ohio Residents and not for Iowa residents. Really? I need someone from Verizon that has the ability to make this right and honor your commitment to contact us.

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Correct Answers
Re: Why can't a get a straight answer?
vzw_customer_support
Customer Support
I can assure you that we are not trying to evade you in any way. It benefits us both for you to be happy. You could address this with the stores manager if you like. I apologize for any confusion.
BobbyN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why can't a get a straight answer?
bizzareone
Sr. Member

When you ported in the lines, did you get a 2 year contract or are you on the EDGE program? I've never heard of a state specific promotion (especialy for port ins)

Also if you ported in on the edge program are you on a More Everything Plan?

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Re: Why can't a get a straight answer?
phdesigns
Member

Yes when we ported the lines we signed up for a 2-year contract and we are on the More Everything Plan.

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Re: Why can't a get a straight answer?
vzw_customer_support
Customer Support
We are happy to see you chose Verizon and certainly know how important it is to get your credits, phdesigns. Was your service activated at a Verizon Wireless owned store, an independent store (like Best Buy or Wireless Zone for examples), by phone, or online? Have you received your 3rd bill since activating services? Many times the credits for new activations will take about 3 bill cycles to apply to ensure your line remains active and qualifies for the promotion.

JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Why can't a get a straight answer?
phdesigns
Member

Our service was activated at the Verizon Store and we have received 4 bills and still no credit.

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Re: Why can't a get a straight answer?
vzw_customer_support
Customer Support
Thank you for the information. I sincerely apologize as the port in credit for 2 year contacts ended December 28th. To receive a port in credit after this date you would need to have enrolled in an Edge agreement.
YosefT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Why can't a get a straight answer?
phdesigns
Member

That is not accurate. The sales person told us before we started that the deal had been extended. We would not have switched had he told us the deal had ended. How many different ways can Verizon find a way out of their obligations. Please tell me who I need to speak to that wont giving me hoops to jump through?

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Re: Why can't a get a straight answer?
vzw_customer_support
Customer Support
I can assure you that we are not trying to evade you in any way. It benefits us both for you to be happy. You could address this with the stores manager if you like. I apologize for any confusion.
BobbyN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
0 Likes