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Why does my device show the incorrect number?
mjh3rd
Member

just ported into verizon from at&t with an iphone 6s. my incoming calls are not always coming in and in settings it still shows my number as unknown. have already done a total restore but not fixed yet. could this be just waiting for the port to completely finish. it's been about 7 hours and verizon support says it's done.

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Re: iphone 6s shows number unknown in settings. already did a total restore to try and fix it
fernandobot
Sr. Member

yup, sounds like it's still waiting for the port to complete. contact Verizon Wireless to check the status of your port. once the port is complete you'll need to restart your phone for your new number to be programmed to the phone. to check your port in status contact 1-888-844-7091.

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Re: iphone 6s shows number unknown in settings. already did a total restore to try and fix it
fernandobot
Sr. Member

yup, sounds like it's still waiting for the port to complete. contact Verizon Wireless to check the status of your port. once the port is complete you'll need to restart your phone for your new number to be programmed to the phone. to check your port in status contact 1-888-844-7091.

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Re: iphone 6s shows number unknown in settings. already did a total restore to try and fix it
vzw_customer_support
Customer Support

Thanks for the heads up on the matter mjh3rd. We want to do all that we can to ensure that you are able to use your service to the fullest. Have you had a chance to contact our port center at 888-844-7095 yet? If not then we encourage you to do so to get this resolved as soon as possible.


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