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Why does my phone keep turning off and going back to the password screen?
Gina2255
Member

Why does my phone keep turning off and going back to the password screen?

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Re: Why does my phone keep turning off and going back to the password screen?
jav6
Leader

What make/model is it? Is it actually turning off, or just going to sleep and has to be awoken by your security setting (PIN)?  When does it do this, after a certain amount of inactive time?

...Just another VZW customer...trying to offer some assistance...
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Re: Why does my phone keep turning off and going back to the password screen?
Gina2255
Member

It's an iPhone 6 and no matter what I'm doing it stops right in the middle of it and then a little circle thing comes on it and goes around and around for a minute and then to the screen where you put your passcode in

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Re: Why does my phone keep turning off and going back to the password screen?
vzw_customer_support
Customer Support

I know I would be equally confused if my phone turned off randomly Gina2255. Has there been any damage to the phone? Have you restarted your phone? If not, please turn off and back on. Have you installed any new apps when this started?

AmberF_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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