Why has my data surged since switching to this iphone?
golferdawn
Newbie

Since getting this iphone, my data has surged.  I used to only use 2 gigabytes, then increased to 4, 6 and this month 8.  What the heck is going on?  It is the iphone 6s plus.

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Re: Why has my data surged since switching to this iphone?
vzw_customer_support
Customer Service Rep

Golferdawn, I want to make sure that we check out the data usage on the phone. I want to make sure that you have more than enough data each month. If you go into Settings, Cellular, scroll to the bottom and make sure that Wi-Fi Assist is turned off. With Wi-Fi on, it will automtically use cellular data when Wi-Fi connectivity is poor. Please keep us posted.


KevinR_VZW
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Re: Why has my data surged since switching to this iphone?
Salisbury
Specialist - Level 2

   My Verizon is very accurate at showing the amount of data the iPhone is using and repeatedly remind you when that level is reached and when you will go over your plan limit. So how's this happening?I have the iPhone 6s plus and it has great capabilities. Only you know the data, what's going on with it?

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Re: Why has my data surged since switching to this iphone?
aNewDayDawns
Newbie

I am having the same trouble. This morning I turned off data for everything I could do without for a day, and as I was listening to a playlist, I got a "Cellular data is turned off for Music" pop up. GRRRRRRRR.

I think I found the data suck: a setting in either the music app or iTunes that automatically streams music from the cloud (which are ALL duplicates in my library, double GRRRR).

Hope this helps!

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Re: Why has my data surged since switching to this iphone?
DRLUD
Newbie

I went to the Apple store and the tech told me having the locator on was causing me the problem but after he turned off the locator function it still used huge amounts of data ( like 3.85 gig in one day when I had only sent two text messages and done nothing else).

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Re: Why has my data surged since switching to this iphone?
EDSMIESZEK
Newbie

Thanks for all your help, but this does not good for someone who does not know what you're talking about.  I want Verizon to tell me what drives MY usage, then correct it.

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