Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Why has my data surged since switching to this iphone?
golferdawn
Member

Since getting this iphone, my data has surged.  I used to only use 2 gigabytes, then increased to 4, 6 and this month 8.  What the heck is going on?  It is the iphone 6s plus.

Labels (1)
0 Likes
Re: Why has my data surged since switching to this iphone?
vzw_customer_support
Customer Support

Golferdawn, I want to make sure that we check out the data usage on the phone. I want to make sure that you have more than enough data each month. If you go into Settings, Cellular, scroll to the bottom and make sure that Wi-Fi Assist is turned off. With Wi-Fi on, it will automtically use cellular data when Wi-Fi connectivity is poor. Please keep us posted.


KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Why has my data surged since switching to this iphone?
Salisbury
Sr. Member

   My Verizon is very accurate at showing the amount of data the iPhone is using and repeatedly remind you when that level is reached and when you will go over your plan limit. So how's this happening?I have the iPhone 6s plus and it has great capabilities. Only you know the data, what's going on with it?

0 Likes
Re: Why has my data surged since switching to this iphone?
aNewDayDawns
Member

I am having the same trouble. This morning I turned off data for everything I could do without for a day, and as I was listening to a playlist, I got a "Cellular data is turned off for Music" pop up. GRRRRRRRR.

I think I found the data suck: a setting in either the music app or iTunes that automatically streams music from the cloud (which are ALL duplicates in my library, double GRRRR).

Hope this helps!

0 Likes
Re: Why has my data surged since switching to this iphone?
DRLUD
Member

I went to the Apple store and the tech told me having the locator on was causing me the problem but after he turned off the locator function it still used huge amounts of data ( like 3.85 gig in one day when I had only sent two text messages and done nothing else).

0 Likes
Re: Why has my data surged since switching to this iphone?
EDSMIESZEK
Member

Thanks for all your help, but this does not good for someone who does not know what you're talking about.  I want Verizon to tell me what drives MY usage, then correct it.

0 Likes