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Why has my service changed/dropped?
boekholder
Member

Why has my service changed/dropped.  I am very frustrated.  I work from home and need my phone to work.  I have already tried the network reset on the phone.  Would like the service that I pay a lot of money for to work.

poor cell service in my house bounces between 1 to 2 bars.  If I switch it from airplane mode on/off it bounces to 4 bars then right back to 2 or 1.  Dropping calls.  All of my other devices have excellent coverage.  Iphone 6s.

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Re: Why has my service changed/dropped?
vzw_customer_support
Customer Support

Having great service for your work is very important, boekholder. Let’s change this around so you can enjoy the service while you are working. When did this start? What’s the zip code?
The iPhone 6S is capable of WiFi Calling. Here are more details http://vz.to/1XZHTsc. You must enable HD Voice before enabling WiFi Calling http://vz.to/1UpwCvZ.
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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