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I ordered two iPhone 6's (64gb Space Gray) on 11/5 and was given a ship date of 11/21. Late in the day on 11/21, I got an email saying that they hadn't received sufficient stock to fill my order. My order was expected to ship 11/22. That was the last email I received. A call to customer service was not at all helpful - rep couldn't even see record of my order. A visit to the store was equally informative - guy said not to worry, it would ship soon. I can deal with shipping delays. What I can not deal with is no information. No communication.
Here I am on 11/26. My credit card was charged for the order on 11/24, but still no tracking number or update of any kind. What gives?
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Oh no! i'm sorry about the lack of communication from us. As your order moves through the process, you can check the status at http://bit.ly/RjmCUB. You may not be able to see a change from Processing until it officially ships, then you'll see the tracking number. If you've received a confirmation email that your order was submitted, any additional information throughout the fulfillment process will be sent to that same email address.
VanetrisC_VZW
Follow us on Twitter @ VZWSupport
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Oh no! i'm sorry about the lack of communication from us. As your order moves through the process, you can check the status at http://bit.ly/RjmCUB. You may not be able to see a change from Processing until it officially ships, then you'll see the tracking number. If you've received a confirmation email that your order was submitted, any additional information throughout the fulfillment process will be sent to that same email address.
VanetrisC_VZW
Follow us on Twitter @ VZWSupport