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Why no information on shipping delays?
fjsb55
Member

I ordered two iPhone 6's (64gb Space Gray) on 11/5 and was given a ship date of 11/21.  Late in the day on 11/21, I got an email saying that they hadn't received sufficient stock to fill my order.  My order was expected to ship 11/22.  That was the last email I received.  A call to customer service was not at all helpful - rep couldn't even see record of my order.  A visit to the store was equally informative - guy said not to worry, it would ship soon.  I can deal with shipping delays.  What I can not deal with is no information.  No communication.

Here I am on 11/26.  My credit card was charged for the order on 11/24, but still no tracking number or update of any kind.  What gives?

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Re: Why no information on shipping delays?
vzw_customer_support
Customer Support

Oh no! i'm sorry about the lack of communication from us. As your order moves through the process, you can check the status at http://bit.ly/RjmCUB. You may not be able to see a change from Processing until it officially ships, then you'll see the tracking number. If you've received a confirmation email that your order was submitted, any additional information throughout the fulfillment process will be sent to that same email address.

VanetrisC_VZW

Follow us on Twitter @ VZWSupport

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Re: Why no information on shipping delays?
vzw_customer_support
Customer Support

Oh no! i'm sorry about the lack of communication from us. As your order moves through the process, you can check the status at http://bit.ly/RjmCUB. You may not be able to see a change from Processing until it officially ships, then you'll see the tracking number. If you've received a confirmation email that your order was submitted, any additional information throughout the fulfillment process will be sent to that same email address.

VanetrisC_VZW

Follow us on Twitter @ VZWSupport

View solution in original post

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