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Why won't my device ring?
nforet02
Newbie
‎04-29-2015 04:18 PM

Have I-phone 5 purchased 11/13... Most of time just goes to e-mail. Tried recommended fixes... Reset phone, joggled vibrate button. Set to default ringtone, Have 3 or more bars in home. Have4 or more out and about . Still goes straight to e-mail majority of time. Worse recently....

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Re: Iphone 5 won't ring most of time...goes to e-mail with no ringing. Have 3 0r more bars
vzw_customer_support
Customer Service Rep
‎05-09-2015 07:45 AM
Nforet02-

Thank you so much for the response.  Is the Do Not Disturb option on?  You can check that here http://apple.co/1KTjzAl.  Is the phone connected to Wi-Fi or our network when this issue occurs?  You can also check settings within the phone to change the sound setting for the messages.

EmmaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Iphone 5 won't ring most of time...goes to e-mail with no ringing. Have 3 0r more bars
nforet02
Newbie
‎04-29-2015 04:21 PM

Also turning off LTE seems to help problem.

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Re: Iphone 5 won't ring most of time...goes to e-mail with no ringing. Have 3 0r more bars
vzw_customer_support
Customer Service Rep
‎05-01-2015 04:40 PM
Nforet02-

Let's get that phone ringing.  When did this issue begin?  Any recent changes to your phone?  Is your software up to date on your iPhone http://apple.co/1K1avN8?  Keep us posted so we can assist further.

EmmaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Iphone 5 won't ring most of time...goes to e-mail with no ringing. Have 3 0r more bars
nforet02
Newbie
‎05-07-2015 07:27 AM

I phone 5  software is up to date. Problem seem to start around last update. Also lost Duck noise which I used as my text message notice. Last 3 calls received all went directly to voicemail. Also no notification, sound wise of text messages.

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Re: Iphone 5 won't ring most of time...goes to e-mail with no ringing. Have 3 0r more bars
vzw_customer_support
Customer Service Rep
‎05-09-2015 07:45 AM
Nforet02-

Thank you so much for the response.  Is the Do Not Disturb option on?  You can check that here http://apple.co/1KTjzAl.  Is the phone connected to Wi-Fi or our network when this issue occurs?  You can also check settings within the phone to change the sound setting for the messages.

EmmaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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