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Wifi issues after update to I.O.S. 9.3.2
Sushigirl
Member

I updated my iPhone 6 to I.O.S. 9.3.2 yesterday and it has made my wifi so weak and slow, it is unable to load things and times out.  I looked it up on the internet & its quite a prevalent problem.  I e tried all the tips to fix it, short of resetting the WHOLE PHONE and nothing has worked!!!!  What are my recourses now?

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Re: Wifi issues after update to I.O.S. 9.3.2
vzw_customer_support
Customer Support

Sushigirl,


Being able to connect to WiFi is imperative! I do agree with kaebfly that you may stop by an Apple store location to have them look at your device. You mentioned you tried some "tricks" already. Now sure what you have tried yet but here's some suggestions:


1) Remove & Readd WiFi: http://www.verizonwireless.com/support/iphone-6-wi-fi/

2) Reset Network Settings:

http://www.verizonwireless.com/support/knowledge-base-115065

3) Reset All Settings: http://www.verizonwireless.com/support/knowledge-base-114903/

4) Reset/Restore: https://support.apple.com/en-us/HT201252



ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Wifi issues after update to I.O.S. 9.3.2
kaebfly
Leader

If you have an Apple Store in your area you can go to them and have them take a look (assuming it's still under warranty). They may give you a replacement device if they feel it's necessary but if the issue is an iOS bug the new device will have the same issue unless it hasn't been updated yet. I personally haven't had any issues with my iPhone since the update (iPhone 6s Plus) so I'm not sure of a fix to suggest outside of trying the usual things.

Re: Wifi issues after update to I.O.S. 9.3.2
Sushigirl
Member

Hmmm...no longer under warranty, I'm afraid.  I may take it anyway to see what I get.  Seems the issue has been present throughout all of the I.O.S. 9 updates.  Doesn't even sound like they care to fix it!

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Re: Wifi issues after update to I.O.S. 9.3.2
kaebfly
Leader

I know some people have experienced the issues but I have been lucky I supposed. No issues with the updates...on my own iPhone or the others in my home (4 total). I haven't done anything special so I don't know why I've been spared the problems some complain about. I never update OTA...that's the only thing I am consistent about. No clue if that helps but I just prefer updating via iTunes to avoid any issues with OTA updates perhaps not downloading correctly.

Re: Wifi issues after update to I.O.S. 9.3.2
vzw_customer_support
Customer Support

Sushigirl,


Being able to connect to WiFi is imperative! I do agree with kaebfly that you may stop by an Apple store location to have them look at your device. You mentioned you tried some "tricks" already. Now sure what you have tried yet but here's some suggestions:


1) Remove & Readd WiFi: http://www.verizonwireless.com/support/iphone-6-wi-fi/

2) Reset Network Settings:

http://www.verizonwireless.com/support/knowledge-base-115065

3) Reset All Settings: http://www.verizonwireless.com/support/knowledge-base-114903/

4) Reset/Restore: https://support.apple.com/en-us/HT201252



ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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