after syncing itunes with my iphone, new content appears under 'On My Device' in itunes, but does not show when viewing on the iphone itself??

[MSUdiver]

After syncing iTunes with my iphone, new content shows when viewing 'On My Device' thru iTunes, but does not show when viewing on the iphone itself?

[vzw_customer_support]

MSUdiver,

This is very odd. Did you orginally restore the phone from a backup on iTunes or did you just add the information manually and then sync the device? What content is not showing on the iPhone?

LindseyT_VZW

Follow us on Twitter @VZWSupport

[MSUdiver]

This was simply new playlists created in itunes, and new music added to itunes from a cd. I have updated the software on my iphone twice I think since last adding new content to itunes, never a problem before. Could this be an icloud problem? My iphone is a 5s.

[vzw_customer_support · Accepted solution]

MSUdiver,

Thank you for the details. This sounds like there is an issue with the syncing of content between your iPhone 5S and iTunes. I would suggest reaching out to Apple http://bit.ly/1z5zDuB so they can assist you with investigating into the syncing issue.

LindseyT_VZW

Follow us on Twitter @VZWSupport