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can I modify my pre-order? I want to change the color from gold to silver
pj1957
Member

I pre-ordered the iphone 6 64 GB in gold but the more I think about it the more I want the silver one. Is there any way to change the color of the pre-order?

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Re: can I modify my pre-order? I want to change the color from gold to silver
vzw_customer_support
Customer Support

pj1957,

Great question! To change the device the original order would need to be cancelled and then a new order would have to be processed. Please reach out to our internet orders team at 866-338-7390 to cancel and process the order. You do have the option of waiting until the device is delivered and stopping by a corporate VZW store http://vz.to/Z26SAQ and switching the device, if they have the color you desire in stock. Keep in mind when switching the device at a store there is a possibility of being changed a restocking fee.

LindseyT_VZW

Follow us on Twitter @VZWSupport

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Re: can I modify my pre-order? I want to change the color from gold to silver
CSBUFFS
Member

I Would attempt to call CS but I'm guessing either they'll tell you to accept what you get and then bring it to a Verizon store to swap (base on another person experience with changing orders) or canceling and resubmitting.

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Re: can I modify my pre-order? I want to change the color from gold to silver
vzw_customer_support
Customer Support

pj1957,

Great question! To change the device the original order would need to be cancelled and then a new order would have to be processed. Please reach out to our internet orders team at 866-338-7390 to cancel and process the order. You do have the option of waiting until the device is delivered and stopping by a corporate VZW store http://vz.to/Z26SAQ and switching the device, if they have the color you desire in stock. Keep in mind when switching the device at a store there is a possibility of being changed a restocking fee.

LindseyT_VZW

Follow us on Twitter @VZWSupport

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