can't change data plan online or by phone

[cturby]

When I try to change my data plan it says its not able to complete the task.When I call in I never get anyone that can help me,they just transfer my call to someone that never answers. Is there anyone here can help ??

[#2]

What are you trying to change it to? What OS and browser are you using?

[cturby]

from 15 to 30

windows 7

Explorer 10

also called and they couldn't do it either

[#4]

You're not late on payments are you? How far int the change process do you get before you get the notification?

[Tidbits]

Did you upgrade a phone which added a data plan? Then tried to switch it with another line and put a basic phone back on that line? If so then you can't remove that data plan.

[#6]

They said they were trying to go form 15 GB ot 30 GB so that's clearly a More Everything data plan.

[Tidbits]

Didn't see that post.

[vzw_customer_support]

cturby, I'm sorry you are experiencing problems with changing your plan. I want to make sure we get your plan updated. I have sent you a direct message. Please reply to the direct message so I can assist.

AndreaS_VZW
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