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cannot get text messages
kamckenna
Member

I can get text messages on my iPad and MacBook Air but cannot get them on my iPhone 6.  Any suggestions?

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Re: cannot get text messages
Jay_M_
Novice

They may be sent to your old iPhone, if you had one? Did you make sure to turn iMessage off on the previous phone?

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Re: cannot get text messages
vzw_customer_support
Customer Support

Thank you for reaching out to us, kamckenna! We're here to help out with your phone, and help figure out what is going on with your texts. Regarding the messages, are the message you are receiving through your tablet and Macbook all standard SMS and iMessages, or just iMessages? Are all the messages affected on your phone, or do you receive iMessages or text messages through your cell phone?

NicandroN_VZW

Follow us on twitter @VZWSupport

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