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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
cannot get text messages

I can get text messages on my iPad and MacBook Air but cannot get them on my iPhone 6.  Any suggestions?

Labels (1)
Re: cannot get text messages

They may be sent to your old iPhone, if you had one? Did you make sure to turn iMessage off on the previous phone?

Re: cannot get text messages
Customer Support

Thank you for reaching out to us, kamckenna! We're here to help out with your phone, and help figure out what is going on with your texts. Regarding the messages, are the message you are receiving through your tablet and Macbook all standard SMS and iMessages, or just iMessages? Are all the messages affected on your phone, or do you receive iMessages or text messages through your cell phone?


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