cannot reset greeting

[debcnp]

I cannot reset my custom greeting get a message saying "greeting fetch failed". Tried rebooting and still cannot reset it

[vzw_customer_support]

Help is right here, front and center decnp. Are you trying to change the greeting using the visual voice mail or by calling *86 on your iPhone? Just to verify, is this the only issue that you are experiencing? For example, are peopl able to leave you a voice mail without any issues?

ArnettH_VZW

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[debcnp]

Visual voice

Sent

from my iPhone

[vzw_customer_support]

debcnp,

Thanks for clarifying. Let's see if we can get that greeting changed. Please go into Settings>General>Reset and then choose the option to Reset the Network Settings. Once the phone restarts, please try updating your greeting once more.

Keep us posted with results.

EbonyR_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[debcnp]

I contacted Apple online help resetting network did not work I changed my password and reset by calling voicemail thanks

Sent

from my iPhone