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cannot send a photo via text message to only one contact while on a wi-fi network. I always could before yesterday
segilson
Member

Until yesterday I could send a photo via text message to a particular person, but now I can't unless I get off of Wi-Fi and use cellular.  I can, however, send to other people via text using Wi-Fi.  What could be the problem and how can I fix it?

Thanks.

Sue Gilson

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Re: cannot send a photo via text message to only one contact while on a wi-fi network. I always could before yesterday
Salisbury
Sr. Member

    segilson, Verizon doesn't support MMS over Wi-Fi. You can send a MMS from iPhone to iPhone with iMessages because it goes thru Apple server. But not from a iPhone to Android with just Wi-Fi.

  So you have to have Verizon cellular data turn on, you can have Wi-Fi tuned on at the same time, but it needs Verizon cellular data to send.

  So apparently when it worked for you Verizon was turned on at the same time as Wi-Fi and you didn't realize it, or one of the smartphones is a Droid.

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Re: cannot send a photo via text message to only one contact while on a wi-fi network. I always could before yesterday
vzw_customer_support
Customer Support

We you can to the right place for assistance segilson. Let's get your messaging service work.What messaging service are you using? For example, are you using iMessage, Verizon Messages, etc? What happens when you try to send a picturer message on another wifi network? As you share the details then we can troubleshoot together.


ArnettH_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: cannot send a photo via text message to only one contact while on a wi-fi network. I always could before yesterday
segilson
Member

I have tried sending pictures via iMessage using several different wi-fi connections. The weird thing is it works sending to one contact but not another.

Sent from my iPhone

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Re: cannot send a photo via text message to only one contact while on a wi-fi network. I always could before yesterday
vzw_customer_support
Customer Support

Thank you for providing that information. Do both of those contacts have iPhones?


DeannaL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: cannot send a photo via text message to only one contact while on a wi-fi network. I always could before yesterday
segilson
Member

Yes both contacts have iPhones. The weird thing is I was able to send photos to both contacts before.

Sent from my iPhone

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Re: cannot send a photo via text message to only one contact while on a wi-fi network. I always could before yesterday
vzw_customer_support
Customer Support

We know how important it is to be able to message, segilson. Since this issue started have you tried deleting that contact from your phone and then re-adding it as a new one?
StevenG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: cannot send a photo via text message to only one contact while on a wi-fi network. I always could before yesterday
Salisbury
Sr. Member

    segilson, Verizon doesn't support MMS over Wi-Fi. You can send a MMS from iPhone to iPhone with iMessages because it goes thru Apple server. But not from a iPhone to Android with just Wi-Fi.

  So you have to have Verizon cellular data turn on, you can have Wi-Fi tuned on at the same time, but it needs Verizon cellular data to send.

  So apparently when it worked for you Verizon was turned on at the same time as Wi-Fi and you didn't realize it, or one of the smartphones is a Droid.

View solution in original post

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Re: cannot send a photo via text message to only one contact while on a wi-fi network. I always could before yesterday
segilson
Member

Both phones that I sent to are iPhones

Sent from my iPhone

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Re: cannot send a photo via text message to only one contact while on a wi-fi network. I always could before yesterday
segilson
Member

Yes I have done that and it did not make a difference

Sent from my iPhone

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Re: cannot send a photo via text message to only one contact while on a wi-fi network. I always could before yesterday
Salisbury
Sr. Member

    Sue, just to check something, could the the one iPhone that is not receiving the photo possibly have MMS Messaging turned OFF in iMessages settings or even iMessages turned OFF?

  Also when sending a basic text to these two iPhones is the message bubble in Blue?

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