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frozen screen on start up
chad1019
Member

I have tried soft restart, get nothing. I tried power cycle and it returns to the same frozen screen.

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Re: frozen screen on start up
vzw_customer_support
Customer Support

Thanks for giving that a try, chad1019. It was a great place to start. I want to be sure we try a few more things to get your phone running properly again. Do you recall any changes right before this happened, such as a software update or application install? When you tried to restart the phone, did you do it by pressing and holding the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears then releasing the buttons? What exactly appears on your screen when it boots back up?


JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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