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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
frozen screen
penny61
Member

frozen screen and wiped phone, now what

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Re: frozen screen
kaebfly
Leader

Have you forced it to restart? By holding the home key and power key at the same time until the Apple appears on the screen?  Recovery mode is another option to try. Look at this Apple article and try the things suggested in it. https://support.apple.com/en-us/HT201412

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Re: frozen screen
vzw_customer_support
Customer Support

Hello Penny61, your support is here. We want to make sure that your device works properly. Along with the restart option that I see suggested, I would suggest recovery mode if that step fails. Here is a link: https://support.apple.com/en-us/HT201263. Please share the results with us. BobbyN_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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