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frozen screen
penny61
Member

frozen screen and wiped phone, now what

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Re: frozen screen
kaebfly
Leader

Have you forced it to restart? By holding the home key and power key at the same time until the Apple appears on the screen?  Recovery mode is another option to try. Look at this Apple article and try the things suggested in it. https://support.apple.com/en-us/HT201412

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Re: frozen screen
vzw_customer_support
Customer Support

Hello Penny61, your support is here. We want to make sure that your device works properly. Along with the restart option that I see suggested, I would suggest recovery mode if that step fails. Here is a link: https://support.apple.com/en-us/HT201263. Please share the results with us. BobbyN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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