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how can i unlock my phone, i forgot my password
lju1951
Newbie
‎07-12-2015 09:27 PM

I forgot my password, how can I unlock my phone

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Re: how can i unlock my phone, i forgot my password
rcschnoor
Legend
‎07-13-2015 06:47 AM

You will have to factory reset it and start from scratch. This time, choose a password you can remember.

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Re: how can i unlock my phone, i forgot my password
vzw_customer_support
Customer Service Rep
‎07-15-2015 05:10 AM

I am sad to hear that you forgot your password lju1951. If you are not able to log into your phone you will have to do a factory reset http://spr.ly/6589BDMCL through iTunes. Let us know if you have any more questions or concerns.


AmberF_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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