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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
how do I get VOICE OVER OFF
Elvira419
Member

I tapped on Voice Over ONLY to see WHAT it was and got "IMPORTANT MESSAGE.... if you DON'T want it tap CANCEL and the HOME key" which I have done but it DOES NOT TAKE IT AWAY.  I am UNABLE to use the phone at all.

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Re: how do I get VOICE OVER OFF
vzw_customer_support
Customer Support

We want you to be able to use your phone again Elvira419. Let's get this voiceover turned off for you. There are a couple ways to turn this off. The first method to try is by pressing the home button three times. You should hear an announcement 'Voiceover Off'. This will get you back to normal mode. If you don't hear the announcement, you will want to try: Settings>General>Accessibility>Voiceover>double tap to turn OFF.


NicoleB_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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