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how to stop duplicate messages?
bsufan09
Member

I have had my Iphone for a couple years now. And I just had recently upgraded to the 6s. What is very annoying me is this. My boyfriend is getting duplicate text messages. He gets them through out the day.. I have talked to tech support, I have reset my network settings. And I believe he has done the same. Now why would this still be happening for? I want to get this resolved. This is just really annoying..

Melissa

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Re: how to stop duplicate messages?
vzw_customer_support
Customer Support

This is a mystery that we’re looking to solve for you bsufan09. I can certainly understand getting these duplicate messages would be rather worrysome. Let’s find out more. Are the messages iMessages (blue bubble) or text messages (green bubble)? Outside of resetting the network settings, what other steps have you tried? Please share some additional details so we can get this resolved.


ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: how to stop duplicate messages?
bsufan09
Member

They are in green..

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Re: how to stop duplicate messages?
bsufan09
Member

When I was on the phone with tech support. They refreshed things from your end.. But if all this was done.. Why should he be getting them still

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Re: how to stop duplicate messages?
bsufan09
Member

Still looking at things?? I'm very annoyed with.. It's like it's not getting fixed at all!!!

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Re: how to stop duplicate messages?
vzw_customer_support
Customer Support

Bsufan09, we’re not giving up on this just yet. Just a few more questions for you related to the messages. Are they only happening with this person? Does this person also have a VZW account?


ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: how to stop duplicate messages?
Salisbury
Sr. Member

    Melissa, these are a few things you may want to try for iMessages.

Settings > Messages > iMessages toggle OFF iMessages for about 5 minutes then turn back ON.

Settings > Notifications > Messages (Badges,Sounds,Banners) > Repeat Alerts try setting that to Once or Never.

Settings > Messages > Send & Receive -  you should have your phone # showing in there, but if your Email address is also listed in there it could send duplicate messages.

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