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iCloud back-up not completed
calijuli
Member

I'm trying to follow the steps to set up my new iPhone 11 (from 6s) and when I get to the part to back up on icloud, it tells me the last backup  could not be completed. I had space and I even bought more space, so there is plenty. I'm stuck on this step. Can anyone help? Thanks!

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Re: iCloud back-up not completed
vzw_customer_support
Customer Support

calijuli, we want to congratulate you on upgrading to a new device! Making sure you are able to seamlessly back up your new device is important. Allow us the opportunity to investigate. Can you please let us know if you are backing up your device directly from the device settings? Or are you connecting your device to a computer through iTunes?

 

Please review more details here https://support.apple.com/en-us/HT203977.

 

SylviaT_VZW

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Re: iCloud back-up not completed
Tigerstep
Sr. Member

Contact Apple support, iCloud isn't a Verizon service.

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