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iPhone 6 Calls to Voicemail
latthair
Member

Anyone else having a problem with incoming calls going directly to voicemail? If so - how did you make it stop?

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Re: iPhone 6 Calls to Voicemail
vzw_customer_support
Customer Support

I must say I do not have this issue, but I would love to help you. Do all calls go straight to voicemail?  Does the calling party hear any rings at all?
Can you dial *73 to make sure call forwarding isn't on? Also make sure Do Not Disturb isn't enabled on the iPhone. 
Go to Settings>Do Not Disturb>is it off or on?

TamaraH_VZW
Follow us on Twitter @VZWSupport


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Re: iPhone 6 Calls to Voicemail
vzw_customer_support
Customer Support

I must say I do not have this issue, but I would love to help you. Do all calls go straight to voicemail?  Does the calling party hear any rings at all?
Can you dial *73 to make sure call forwarding isn't on? Also make sure Do Not Disturb isn't enabled on the iPhone. 
Go to Settings>Do Not Disturb>is it off or on?

TamaraH_VZW
Follow us on Twitter @VZWSupport


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Re: iPhone 6 Calls to Voicemail
latthair
Member

Checked both - I'll see if that resolves the issue. Thanks for the response.

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Re: iPhone 6 Calls to Voicemail
vzw_customer_support
Customer Support

Perfect! Keep me posted. We'll figure this out.

TamaraH_VZW
Follow us on Twitter @VZWSupport


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Re: iPhone 6 Calls to Voicemail
colfrmb2
Novice

I have been having this happen as well. bad, bad, bad

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Re: iPhone 6 Calls to Voicemail
vzw_customer_support
Customer Support

Hi colfrmb2!

I apologize for the inconvenience, let's look into this! When did the problem begin? What is your current zip code? Does the issue occur with all or specific calls?


Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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Re: iPhone 6 Calls to Voicemail
colfrmb2
Novice

I don't know if it occurs with all calls or just one phone number. I've only had this phone two days and it is happen for both two days.  But not all the time I have received calls and I have also dialed out successfully. ZIP Code is 80104

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Re: iPhone 6 Calls to Voicemail
vzw_customer_support
Customer Support

Thanks for taking time to troubleshoot as we do strive to offer you a reliable experience at all times! I have no current alerts in the area. How many bars of signal do you typically show on the device? Is this primarily happening indoors?


Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport

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