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iPhone 6 Plus turns off randomly
JOHHIL67
Member

Any idea why my iphone 6 plus would keep turning off randomly and I have to hold the 2 buttons to get it to turn on?

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Re: iPhone 6 Plus turns off randomly
vzw_customer_support
Customer Support

Hello JOHHIL67! I am sorry to learn that you may be having trouble with your phone. Many things can be the reason for this occurring. When did you notice this problem started? What is the battery life when this is occurring?

TionnaB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: iPhone 6 Plus turns off randomly
vzw_customer_support
Customer Support

JOHHIL67, that sounds like a lot to deal with. It definitely isn't normal for your phone to restart on its own. We're here to help you. When did this start happening to you? Have you made any changes to your phone lately?

MarcusS_VZW

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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: iPhone 6 Plus turns off randomly
lukevinyl
Sr. Member

Ultiamtely, you can do a Factory reset to see if this is being caused possibly by a 3rd party app that is installed to the device. If it is still powering down randomly, you know it is an issue with the phone itself and can look into replacement options (generally will be replaced free if in warranty and no physical damage)....

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