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iPhone 6 cancelled my order after 3 weeks waiting for it because they did not have enough to fulfill their promise???
wendigreen
Member

Has anyone else had this happen? I was told on October 10th that my phone would be on backorder until October 31st and that it may ship a couple of days before or after that date. Today being November 4th and no phone to show, I logged into my account for the first time to check the status of my order. At first I thought I would have to report theft because while I did show an order placed 10/10 it did not show cancelled yet it was under "Past Orders" and I had nothing under current orders. I tried to get in touch with an online rep to no avail. I went to the email attached to my verizon account and had an email from Verizon:

Shipping Status Update
Important Information About Order Number(s): 14622283086xxxxx
Thank you for your recent order(s). Verizon has not received sufficient supply to ship your order on time. We now expect to ship your order by the new date listed below.
ItemQuantityNew Ship Date
Apple iPhone 6 Plus 128GB in Gold111/21/2014

THEN,  I had one from November 3rd:

Your Order Has Been Cancelled

Dear WENDI GREEN,

This email is to confirm that your order has been cancelled; you have not been billed for this merchandise.

If you would like to place a new order, you may do so by visiting your local retail store or going online to www.verizonwireless.com.

*******************************************************************

So, my question to Verizon is WTF??? Is this how you treat your customers who are waiting on an order you promised them? I've been a customer for years and this is a huge slap in the face. I am waiting for a phone and they do everything they can to fly under the radar when they screw up. VERIZON, SEND ME MY PHONE!

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