Apparently, there is a pattern here. I ordered the iPhone 6 plus around September 12, 2014 also, my first ship date was supposed to be October 21. I received an email stating that the "fraud department" flagged my card so my order was on hold. After spending at least three hours on the phone with three customer service reps, we cleared all that up, I was assured that they had allowed me to "jump the line" and I would now have my phone shipped by 10-31-2014. I too have never been able to see an Order pending on the website in my account. What is the purpose of this feature if they don't update it so a customer can see whether the order is pending? Today, since I don't have my phone, I once again contacted Verizon. I was told November 21, 2014 as the new ship date! I explained to the customer service agent back in early October that my current iPhone is not working well but I decided to wait since 10-31-14 was not too far away, and I repeated that to the representative today also.....I simply need a functioning phone to get me through the added delay to November 21. He suggested that I buy a prepaid phone! NICE Customer Service. Im considering T-mobile or AT&T, any advice?
