iPhone 6 order erroneously canceled

[cold_beer]

I ordered an iPhone 6 on Friday morning 9/12.  Received confirmation # and that I had to log in to accept terms.  When I tried to do so the website kept saying "I'm Sorry" we can't do that online. When I called support they said they would add another order and cancel that one. When they did so it changed my delivery date from 9/19 to 10/14, almost a month's difference, that is **!  The only thing the pitiful rep could say is "on behalf of Verizon Wireless, I'm sorry".   Comically bad to the point of absurd customer service for a long-time (since GTE days) customer.  I'm just glad all of my 4 lines are out of contract as I have plenty of other options now.  My confirmation # is/was (removed).  Anyone else have this experience?

>> Edited to comply with the Verizon Wireless Terms of Service <<

Message was edited by: Verizon Moderator

[dbartee]

Yes, this just happened to me today and I pre-ordered my phone beginning at 3:01am EST on 9/12. My order was completed by 3:09am EST and this still happened. Now they're saying 11/04/14. This is unacceptable and there are too many threads and comments by others on this forum saying the same thing. I faxed the Correspondence team to submit a grievance. I hope Verizon makes this right for us.

[LRVassar]

You can order through Apple with more success.

[woodstok69]

Same issue here.  Fighting with them now.  Ordered at 2a CST, and my order was cancelled.  It's crap.

[TimmmF]

Same thing happened to me.  Ordered last Friday and the order was cancelled without explanation.  Customer Service Reps on the phone don't know much.  Looks like I will switch carriers.  Verizon is obviously incompetent

[juangbueno]

I ordered 4 of my 4 lines and the same thing happened. I received the e:mail Sunday afternoon. Called Monday morning and after a couple hours and answering a few security questions with fraud prevention I was told I would receive my iPhones on time. The next morning I received a cancellation notice. Yes, my 4 iPhones 6s I ordered were cancelled. I was then told I had to submit a few documents proving my identity and I f I didn't do so within the next 24 hours my account would be cancelled. I have been a customer for over a decade but that didn't seem to matter. After dealing with this, they re-ordered the phones. New expected delivery date, 10/14. Truly sucks and am strongly considering switching. Oh, I also heard  "We are sorry"

So disappointed in the way it was handled.

[verizon-is-the-worst]

The same thing happened to me with an iPhone 5s order -- I got a message that it was further back ordered and then another message that it was cancelled. I just tried to ask their chat support and they told me they couldn't help and to call "customer cares" (how ironic) AFTER I told them that I had NO WORKING PHONE. Adding insult to injury with the pure stupidity of it all.