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iPhone 6 order erroneously canceled
cold_beer
Member

I ordered an iPhone 6 on Friday morning 9/12.  Received confirmation # and that I had to log in to accept terms.  When I tried to do so the website kept saying "I'm Sorry" we can't do that online. When I called support they said they would add another order and cancel that one. When they did so it changed my delivery date from 9/19 to 10/14, almost a month's difference, that is **!  The only thing the pitiful rep could say is "on behalf of Verizon Wireless, I'm sorry".   Comically bad to the point of absurd customer service for a long-time (since GTE days) customer.  I'm just glad all of my 4 lines are out of contract as I have plenty of other options now.  My confirmation # is/was (removed).  Anyone else have this experience?

>> Edited to comply with the Verizon Wireless Terms of Service <<

Message was edited by: Verizon Moderator

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Re: iPhone 6 order erroneously canceled
dbartee
Member

Yes, this just happened to me today and I pre-ordered my phone beginning at 3:01am EST on 9/12. My order was completed by 3:09am EST and this still happened. Now they're saying 11/04/14. This is unacceptable and there are too many threads and comments by others on this forum saying the same thing. I faxed the Correspondence team to submit a grievance. I hope Verizon makes this right for us.

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Re: iPhone 6 order erroneously canceled
LRVassar
Sr. Member

You can order through Apple with more success.

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Re: iPhone 6 order erroneously canceled
woodstok69
Member

Same issue here.  Fighting with them now.  Ordered at 2a CST, and my order was cancelled.  It's crap.

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Re: iPhone 6 order erroneously canceled
TimmmF
Member

Same thing happened to me.  Ordered last Friday and the order was cancelled without explanation.  Customer Service Reps on the phone don't know much.  Looks like I will switch carriers.  Verizon is obviously incompetent

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Re: iPhone 6 order erroneously canceled
juangbueno
Member

I ordered 4 of my 4 lines and the same thing happened. I received the e:mail Sunday afternoon. Called Monday morning and after a couple hours and answering a few security questions with fraud prevention I was told I would receive my iPhones on time. The next morning I received a cancellation notice. Yes, my 4 iPhones 6s I ordered were cancelled. I was then told I had to submit a few documents proving my identity and I f I didn't do so within the next 24 hours my account would be cancelled. I have been a customer for over a decade but that didn't seem to matter. After dealing with this, they re-ordered the phones. New expected delivery date, 10/14. Truly sucks and am strongly considering switching. Oh, I also heard  "We are sorry"

So disappointed in the way it was handled.

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Re: iPhone 6 order erroneously canceled
verizon-is-the-worst

The same thing happened to me with an iPhone 5s order -- I got a message that it was further back ordered and then another message that it was cancelled. I just tried to ask their chat support and they told me they couldn't help and to call "customer cares" (how ironic) AFTER I told them that I had NO WORKING PHONE. Adding insult to injury with the pure stupidity of it all.

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