Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
iPhone 6 reception bad after international trip

My iPhone cuts in and out and breaks up on calls ever since returning from Europe. Does anyone have tips for how to correct this? I've called Verizon 3 times and they still can't figure it out

Labels (1)
Re: iPhone 6 reception bad after international trip
Customer Support

I know its upsetting to have issues with your call quality after returning from your international trip JamCam49 but we will do our best to help. any damage to the device? Does your device have the latest software? Have you tried a factory reset?

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: iPhone 6 reception bad after international trip
Sr. Leader

Make sure you have power cycled the phone. 

I would also do settings - general -  reset - reset Network settings

you will need to set up wifi and Bluetooth after the reset, but nothing else is erased.