iPhone 6 should have shipped last week, but where is it?

[AtlantaClaire]

Good morning, everyone!  I ordered a 64GB iPhone 6 on October 10th and was given the ship date of October 24th.  I received an immediate conformation by email of my order with that shipping date and a subsequent email on October 17th confirming again.  I still do not have my new iPhone, nor do I have any updates on its status.  Verizon's Customer Service has always been great in the past, but I feel completely in the dark about what is going on.  When I check "My Order Status" online, it still tells me my order is processing.  How can I find out what is really happening with my order?