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iPhone 6s won't connect to wifi
Studball
Member

ive had my iPhone for two years but it will randomly drop my wifi when I'm at my house without asking me forcing me to use data I don't want to use. Sometimes depsite the fact that I'm right next to the router will say that here is no nearby wif. I have reset my phone, turned airplane mode on and off, reset my router but nothing works. It is forcing me toward my data limit and I don't want to be charged for going over my data when I haven't gone over my data, my phone is forcing me over it. If this issue isn't resolved I'm dropping the iPhone and dropping Verizon because this whole situation is complete BS.

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Re: iPhone 6s won't connect to wifi
kaebfly
Leader

Do you have Wifi Assist on in settings? If so you need to turn it off.

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Re: iPhone 6s won't connect to wifi
Salisbury
Sr. Member

   Studball, have you done a speed test on how many Mbps you're receiving from your internet service provider? Is anyone in the house connecting to Wi-Fi at the same time? You can eliminate Verizon and the iPhone as the cause of the problem, because you're able to pull through Cellular data with them.

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Re: iPhone 6s won't connect to wifi
vzw_customer_support
Customer Support

Studball, we want to make sure your phone is connecting to Wi-Fi. Let's begin troubleshooting your device so that we can fix this issue. Is there any physical or water damage to your device? Is your device up to date with the latest iOS? You can check this by going to Settings > General > Software Update.


YeseniaV_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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