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iPhone Apps Stop Responding
beauxzeaux
Member

I frequently have issues with apps on iPhone 6 freezing.  I have to shut the phone down and restart it.  One example is the Messages app.  I have done a complete reset of the phone and issues persist. Very disappointed with this phone.  Do you have any suggestions for how to resolve this?

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Re: iPhone Apps Stop Responding
vzw_customer_support
Customer Support

Here I am to save the day beauxzeaux! May I ask how much total device memory and available device memory do you have? Also, the device freezes only when you are in the messaging app? If so, I suggest deleting some of the long text message threads, reboot, and retest. If the total available device memory is low then you may want to delete some media from the device. A great way to supplement your storage is with Verizon Cloud. If you have the More Everything plan plan than you get 25GB of Verizon Cloud storage for free. How awesome is that!

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

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