Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
iPhone preorder
Pcarr3
Member

I preordered a iPhone 6 plus which won't ship until November. If there is an Apple Store that I am able to pick up the phone at when will my line's eligibility be available once I cancel?

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: iPhone preorder
vzw_customer_support
Customer Support

Pcarr3, we're excited about your upcoming upgrade to a new iPhone 6! Once you cancel your pre-order, the upgrade eligibility for your line will be reinstated. At that time, you will be able to purchase a device at your local store: http://vz.to/1h3etAK

LasinaH

View solution in original post

Re: iPhone preorder
vzw_customer_support
Customer Support

Pcarr3, we're excited about your upcoming upgrade to a new iPhone 6! Once you cancel your pre-order, the upgrade eligibility for your line will be reinstated. At that time, you will be able to purchase a device at your local store: http://vz.to/1h3etAK

LasinaH

View solution in original post

Re: iPhone preorder
Pcarr3
Member

Does the eligibility reinstate immediately or does it take time to process?

0 Likes
Re: iPhone preorder
vzw_customer_support
Customer Support

Pcarr3, that's a great question. Time waits on no one. Once the order is cancelled, your upgrade eligibility would be reinstated on that same day. However, if there are any issues or delays in our system, we can uplift a request to have it updated by our leadership team.

LasinaH_VZW
Follow us on Twitter @VZWSupport