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iphone 6 trade-in promotion issue

I mailed in two iphones for the iphone 6 trade-in promotion almost two weeks ago, and just received emails saying that they haven't received them yet, but the emails included the gift cards for the trade-in promotion. If they never receive the phones for some reason, can the gift cards be revoked? I'm a little annoyed I was never told that bringing the phones to the store to trade them in was an option (discovered due to my research on this issue), obviously mailing them back is not a sure way of turning them in, seems like they could easily be stolen or lost.

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