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iphone 6s wont turn on
cindykkd
Member

IPhone 6s just purchased tonight, wont turn on.  it shut off on its own.  tried to plug it in, nothing, held both home button and start button, nothing.  not sure why or what to do

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Re: iphone 6s wont turn on
VetteBlue
Member

Does your computer see it on iTunes when plugged in?

Does the Apple Logo appear when you hold the Home/Power buttons?

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Re: iphone 6s wont turn on
vzw_customer_support
Customer Support

This is not the kind of experience we want you to have with your new iPhone 6s, cindykkd. Let's make sure we get things back up and running for you. As stated above, if you were to plug it into iTunes, does the computer pick up the iPhone? Please keep us posted.


KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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