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My texts are freezing and I can't delete them. When I go into my texts it is blank or a new message appears. Also my phone goest straight to voicemail when people try to call me. Just purchased an iPhone 6 from an iPhone 5 because I thought it was the phone. I've tried restoring it, rebooting, re-everything. Is it an apple problem? Verizon problem? I need help before I lose it. Thanks!
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AntonioC_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Thanks for the quick response! Answers to ur questions..
When did these issues with messages and call start?
- It started about a month ago.
You have an iPhone, are these issues with regular text message or iMessages?
- It happens with both types of messages.
What is your ZIP code?
- 90403
Do you experience these issues only in a particular location/place, or everywhere?
- I experience these issues in every location I'm in.
How many signal bars on the screen when calls go directly to your voicemail?
- Usually 3 or 4 bars.
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This can help with reception. Looking at your zip, I see that local terrain may also be contributing to this experience as well. Is there a difference with service outdoors versus indoors at all?
NicandroN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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I switched the data "on" and restarted my phone a few hours ago and nothing has improved.
It happens indoors and outdoors. I work about 10mile from where I live and have the same issues.
My iPad works fine with my texts.
What else can I do?
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Is your tablet connected via WiFi, or cellular data when it sends and receives iMessages with no issues?
Terrain is the likely cause/main contributor to the service issues. This would mostly help at home or in the office, but have we ever discussed the benefits of a network extender?
http://spr.ly/6583ADjV
NicandroN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under
my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Is there someone I can speak to about this issue?
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I will also send you a private message to review your account.
JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!