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keyboard does not always appear. cant start new message thread since keyboard doesn't appear
lisarie112
Member

Can't start new message thread or log into certain apps since keyboard doesn't always appear.  Instead, it is a grey blank box that fills up lower half of screen.  Already tried shutting off blue tooth and did a hard restart on phone.  I also updated my software to 9.0.2 thinking it may solve the problem.  Please help!

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Re: keyboard does not always appear. cant start new message thread since keyboard doesn't appear
vzw_customer_support
Customer Support

lisarie112,


Having access to your keyboard is vital. I rely a great deal on my keyboard to operate as well. We are here to help. What make and model device do you have? When did this star? Any recent updates?


JuanD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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