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lock screen password stopped working.
jetboater88
Member

My  lock screen password stopped working and I did not reset it.  I tried to do a hard shut down and now I have a blank screen and I am not able to reboot.  Has anyone else experienced this?

thank you.

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Re: lock screen password stopped working.
vzw_customer_support
Customer Support

Yikes. That is a strange situation that is unfamiliar to me. Let us get you access back to the phone. What happened when you entered the password? What happened when you pressed the power & home button simultaneously?



TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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