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lost / stolen phone

Lost my phone with drivers license and credit cards - credit cards and license were found by others and are being returned, phone was not found.

notified Verizon to lock or ? phone (602-469-0799) and ordered replacement (insurance). New phone arrived with same number (602-469-0799) have been restoring data to new phone and now find my number 602-469-0799 is locked out from making and receiving calls + bluetooth does not work for wireless devices. Do not know how to proceed.

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Re: lost / stolen phone
Customer Support


Our goal is always to make sure you have a phone you can completely rely on. We're here to help. I have sent you a private message so we can get more details and help. Please respond when possible. I would recommend deleting your phone number from this public post for privacy reasons.


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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!