my 7th round with customer service. worst customer service ever.

[bs111111111]

My daughter upgraded a phone in June and was given a receipt that the phone was received by verizon.  I have been threatened repeatedly with disconnection. We sent the phone per verizon's directions, however, on cal 6 with customer service it was discovered that the box arrived empty.  I was told this would be resolved and i was sent a notice to pay 222.00 today or lose my phone service. This started in June and it's now September

[vzw_customer_support]

We certainly want the issue resolved with your daughter's phone. What was discussed as far as the resolution?

TionnaB_VZW

[bs111111111]

You are not off to a great start. I was promised a phone call at 10:00 am and no one called me back

[vzw_customer_support]

Thank you for contacting us. Getting the assistance you need and deserve is important, and we are here to assist you. Please meet us in a Prvate Note for assistance. AlbertP_VZW