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my 7th round with customer service. worst customer service ever.
bs111111111
Member

My daughter upgraded a phone in June and was given a receipt that the phone was received by verizon.  I have been threatened repeatedly with disconnection. We sent the phone per verizon's directions, however, on cal 6 with customer service it was discovered that the box arrived empty.  I was told this would be resolved and i was sent a notice to pay 222.00 today or lose my phone service. This started in June and it's now September

Re: my 7th round with customer service. worst customer service ever.
vzw_customer_support
Customer Support

We certainly want the issue resolved with your daughter's phone. What was discussed as far as the resolution?

 

TionnaB_VZW

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Re: my 7th round with customer service. worst customer service ever.
bs111111111
Member

You are not off to a great start. I was promised a phone call at 10:00 am and no one called me back

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Re: my 7th round with customer service. worst customer service ever.
vzw_customer_support
Customer Support

Thank you for contacting us. Getting the assistance you need and deserve is important, and we are here to assist you. Please meet us in a Prvate Note for assistance. AlbertP_VZW

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