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my battery ran down & I lost my contacts
User264339
Member

I had BackUp Assistant on the phone before battery ran down & my iphone 6plus turned off.  Now I can't locate BackUp Assistant or my contacts.

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Re: my battery ran down & I lost my contacts
Weth
Sr. Leader

battery running down would not usually erase anything. Was the phone reset?

Re: my battery ran down & I lost my contacts
User264339
Member

Yes.  When turned phone back on, it went through reset process.  Any way I can get my contacts back?  THX for youor help.

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Re: my battery ran down & I lost my contacts
Loquat
Sr. Member

Do you use iCloud?

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Re: my battery ran down & I lost my contacts
vzw_customer_support
Customer Support

User264339,

It's very strange to hear your contacts went missing after the phone turned off, but don't worry! We can help get them back. We no longer use Backup Assistant on iPhones. Please download Verizon Cloud from the App Store. Your contacts have been migrated to that new service and you will be able to sync them using that app.

SarahO_VZW
Follow us on Twitter @VZWSupport

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