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my iPhone 6 is having issues.
SHEGRO5
Member

my iPhone 6 is having issues. it is always offloading apps even if i just used the app. if does not always let me play music or pod cast it says it is playing but I here no sound and it is having trouble syncing with my car through Bluetooth the connection keep failing or it disconnect just as soon as it connects. I was wondering if there was a way to ether fix it or maybe I could exchange it for a new one of the same model at no charge or do I need to just get a new phone. Just wondering because money is tight.

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Re: my iPhone 6 is having issues.
boringusername
Sr. Member

No way you are going to exchange it for a "new" one for no charge. Where do you get the idea that that's even a possibility? Apple hasn't made that model in YEARS. I doubt there are many "new" ones floating around out there. IF you had insurance it would still cost a deductible and you'd get a refurb. Just upgrade to a newer model

Verizon sells a preowned for $185 Apple iPhone 6 (Certified Pre-Owned) | Verizon Wireless

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Re: my iPhone 6 is having issues.
vzw_customer_support
Customer Support

SHEGRO5, I'm sorry to hear that your iPhone 6 is not performing as expected. Help is here. When did this start to occur? Have you made any recent changes to your phone? Can you confirm the iOS version on your iPhone 6 as shown here: https://support.apple.com/en-us/HT201685

 

In addition, do you know if you are subscribed to equipment protection on your phone? Depending on your level of coverage, you may be eligible for a replacement device, however keep in mind that this would be a refurbished model, and not a new device: https://www.verizonwireless.com/support/certified-like-new-replacements/ You may also find our self-service troubleshooting here: https://www.verizonwireless.com/support/ Let us know if this information is helpful.

 

Lorenzo_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: my iPhone 6 is having issues.
SHEGRO5
Member

Hi it started about a month ago. I don't have any equipment protection on It.I have ordered a new phone. Thank you for your help I much appreciate it.

                              Sherrie Gross

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Re: my iPhone 6 is having issues.
vzw_customer_support
Customer Support

Shegro5, congratulations on your new phone. We hope that you will love it and are happy to hear that you have taken this step. As we know that you will want to ensure an easy transfer to the new phone, here is a great link to help you with transferring your information http://spr.ly/6581EuMS1.

   Loren_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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