Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone.
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Correct Answer!
my iphone 6 plus turned on this morning with an error notice, "iphone is diabled,connect to itunes"
Scott99frc
Member
‎02-21-2018 08:55 AM

iphone says "iphone is disabled connect to itunes" , but when I connect to itunes it says "itunes could not connect to this iphone, an unknown error ocurred (OxE8000015)

What next ?

Labels (1)
Labels
0 Likes
Reply
1 Reply
Correct Answer!
Re: my iphone 6 plus turned on this morning with an error notice, "iphone is diabled,connect to itunes"
vzw_customer_support
Customer Support
‎02-23-2018 09:03 AM

Oh no! I know you need access to your phone Scott99frc. I am sure we will figure this out. Have you tried a different computer? Have you tried to uninstall iTunes and install it again? Please keep me posted on results.

AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply