Oh no! I know you need access to your phone Scott99frc. I am sure we will figure this out. Have you tried a different computer? Have you tried to uninstall iTunes and install it again? Please keep me posted on results.
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!