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my voice mail is going to another phone number, and not my voice mail?
Kwikdan
Newbie
‎12-17-2015 07:40 AM

Somehow, my phone, when I don't answer, instead of going to my voice mail, it forwards to another phone number (a person I spoke with last Friday).

How do I get this re-set?

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Re: my voice mail is going to another phone number, and not my voice mail?
vzw_customer_support
Customer Service Rep
‎12-19-2015 07:49 AM

Kwikdan,


We certainly want you to be abel to receive voicemails. It sounds like you have a form of call forwarding set up on your device: http://vz.to/1IF7r3t Can I have you try to dial *73 from your phone to disable it. You can then seei fyour calls are going to your voicemail then. Keep us posted!


ChristineJ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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